Oh no! If your product had arrived damaged, please refrain from using it and reach out to us immediately! Please send the following information over to our Customer Experience Team:
- A photo of the damaged product
- A legible copy of your packing slip
- A photo of the packaging in which the candle had arrived in
Please send these attached files (.jpg and/or .png only) to firstname.lastname@example.org and a Customer Experience Representative will be assisting you shortly with further instructions.