I didn't find a ring in my JewelScent product?

We’re sorry!  In order to receive a replacement, please e-mail us with the following requested information in order for our Customer Service Team to review and file a claims case on your behalf:

  • Your order ID number
  • A photo of the product (Candles: image of the candle fully burned from the Front/Top, as the ring may be buried deep within the wax/Other products: If it is not a candle, please send us images of the Top, Bottom, and Front of the Product)


All of the above must be submitted to hello@jewelscent.com.

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